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Câu 1 / 16
1. Câu hỏi
I. At the Shop
A Listen and fill the gaps with the missing words to complete each sentence below.
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1. (All the shirts) on (this rack) are on sale.
2. I am sorry, but (this item) is (not for sale).
3. I didn’t (receive) the (promotional coupons).
4. Sorry, but it is (not in stock).
Đúng
Sai
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Câu 2 / 16
2. Câu hỏi
B. Listen and fill the gaps with the missing words, then choose thecorrect answer to the question.
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M: I am sorry to say this, but I am here to (exchange this dress).
I would like a (different color).
W: No problem. We have (several colors) you can choose from.
Đúng
Sai
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Câu 3 / 16
3. Câu hỏi
C Listen to the conversations and choose the best answer to each question.
1. Where is this conversation taking place?
Đúng
W: Excuse me. I am looking for printer cartridges. Do you know where I can find them?
M: They are in aisle 2A. It is next to the stationery section.
W: Thanks.
Sai
W: Excuse me. I am looking for printer cartridges. Do you know where I can find them?
M: They are in aisle 2A. It is next to the stationery section.
W: Thanks.
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Câu 4 / 16
4. Câu hỏi
2. What does the woman want to do?
Đúng
M: May I help you?
W: Yes, I would like to return these shoes. I bought them a few days ago, but after I got home, I noticed one of them was torn.
M: Oh, I am so sorry about that. So you said you want to return them rather than exchange them, right?
W: Yes, please.
Sai
M: May I help you?
W: Yes, I would like to return these shoes. I bought them a few days ago, but after I got home, I noticed one of them was torn.
M: Oh, I am so sorry about that. So you said you want to return them rather than exchange them, right?
W: Yes, please.
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Câu 5 / 16
5. Câu hỏi
3. Look at the graphic. Where does the man want to go next?
Đúng
M: I am sorry I am late. I had to drop by the pharmacy because I have a terrible toothache.
W: Are you all right?
M: It’s getting worse even though I took some painkillers. I’d better see a dentist right away. Do you know where the nearest dentist’s office is?
W: It is across from the car repair shop on Wilson Street.
Sai
M: I am sorry I am late. I had to drop by the pharmacy because I have a terrible toothache.
W: Are you all right?
M: It’s getting worse even though I took some painkillers. I’d better see a dentist right away. Do you know where the nearest dentist’s office is?
W: It is across from the car repair shop on Wilson Street.
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Câu 6 / 16
6. Câu hỏi
II. At the Restaurant
A Listen and fill the gaps with the missing words to complete each sentence below.
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1. We’re (fully booked) at the moment.
2. Where should we (dine) with our clients?
3. I would like the (grilled chicken) and (steamed vegetables).
4. Let’s go and (grab a bite) to eat.
Đúng
Sai
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Câu 7 / 16
7. Câu hỏi
B Listen and fill the gaps with the missing words, then choose the correct answer to the question.
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M: Hello. This is Sam Anderson. (I had dinner) at your restaurant the other night, and I think I (left my wallet) there.
W: You did? (Where were you sitting) that night?
M: (I was sitting) in a booth in the back.
Đúng
Sai
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Câu 8 / 16
8. Câu hỏi
C Listen to the conversations and choose the best answer to each question.
1. Where is the conversation taking place?
Đúng
M: Excuse me. I would like to know more about today’s specials.
W: Today, we have grilled tuna and a ribeye steak served with an Italian herb sauce.
M: I think I’ll have the grilled tuna.
Sai
M: Excuse me. I would like to know more about today’s specials.
W: Today, we have grilled tuna and a ribeye steak served with an Italian herb sauce.
M: I think I’ll have the grilled tuna.
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Câu 9 / 16
9. Câu hỏi
2. Look at the graphic. What is the woman going to order?
Đúng
M: May I take your order?
W: The tomato spaghetti looks good. Can I have a piece of carrot cake with it?
M: Sorry, but the carrot cake only comes with the fish burger. We serve chocolate brownies with the tomato spaghetti.
W: But I am allergic to fish. Then I will just have the tomato spaghetti.
Sai
M: May I take your order?
W: The tomato spaghetti looks good. Can I have a piece of carrot cake with it?
M: Sorry, but the carrot cake only comes with the fish burger. We serve chocolate brownies with the tomato spaghetti.
W: But I am allergic to fish. Then I will just have the tomato spaghetti.
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Câu 10 / 16
10. Câu hỏi
3. What is the man complaining about?
Đúng
M: Excuse me, but could you turn the music down? I can’t have a conversation here.
W: I am so sorry. I didn’t know that the music would be so annoying to our customers.
M: Yeah, for me it is a bit annoying.
Sai
M: Excuse me, but could you turn the music down? I can’t have a conversation here.
W: I am so sorry. I didn’t know that the music would be so annoying to our customers.
M: Yeah, for me it is a bit annoying.
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Câu 11 / 16
11. Câu hỏi
Listen and choose the best respondse to each of the questions
1. Who most likely is the man?
Đúng
W: Excuse me. I would like to return these pants. They don’t really fit me.
M: Okay, can I see your receipt, please?
W: Actually, it was a gift from my friend, so,
unfortunately, I don’t have a receipt. Is it possible to return an item without one?
M: I am afraid not. We need the original receipt to give you cash back. But if you go to the service desk, they can get your receipt reissued. It’s near the checkout counter.
W: Thanks. I will go there and take care of it.
Sai
W: Excuse me. I would like to return these pants. They don’t really fit me.
M: Okay, can I see your receipt, please?
W: Actually, it was a gift from my friend, so,
unfortunately, I don’t have a receipt. Is it possible to return an item without one?
M: I am afraid not. We need the original receipt to give you cash back. But if you go to the service desk, they can get your receipt reissued. It’s near the checkout counter.
W: Thanks. I will go there and take care of it.
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Câu 12 / 16
12. Câu hỏi
2. Where did the woman get her clothes?
Đúng
Sai
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Câu 13 / 16
13. Câu hỏi
3. Look at the graphic. Where is the woman going to go next?
Đúng
Sai
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Câu 14 / 16
14. Câu hỏi
4. What is the purpose of the man’s call?
Đúng
M: Hello. I would like to check the order I placed with your restaurant for a luncheon next Wednesday.
W: Can I have your name?
M: It’s Mark Spencer. I ordered sandwiches, beverages, and cakes for dessert.
W: Yes, I have your order right here. It is supposed to be delivered to your office around 11 A.M. on Wednesday.
M: That is great. By the way, could you deliver the lunch to the lobby and not to my office?
W: Okay, no problem.
Sai
M: Hello. I would like to check the order I placed with your restaurant for a luncheon next Wednesday.
W: Can I have your name?
M: It’s Mark Spencer. I ordered sandwiches, beverages, and cakes for dessert.
W: Yes, I have your order right here. It is supposed to be delivered to your office around 11 A.M. on Wednesday.
M: That is great. By the way, could you deliver the lunch to the lobby and not to my office?
W: Okay, no problem.
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Câu 15 / 16
15. Câu hỏi
5. Why does the man need food?
Đúng
Sai
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Câu 16 / 16
16. Câu hỏi
6. Where will the woman leave the food?
Đúng
Sai