ETS 2019 Test 5 – Part 3

A: (32) Crocker Sporting Goods, how may I help you?
B: Hello, (32,33)  I have to change the delivery address of a package I ordered from your Web site. It’s being sent to my new home in Chicago, but my move-in date got delayed, so I won’t be there. Can my package be sent to my current address instead?
A: Unfortunately, once the package has been shipped, it cannot be rerouted.
B: Well, no one will be there to receive it. I don’t want anything to happen to it. Is there anything you can do?
A: (34) Let me call the shipping agent in Chicago and have them hold the package for you. That way your package will remain safe until you arrive.

A: Hi, Sunisa. (38) I just finished the final cut of the TV commercial w e produced for t he Denton Company. Do you have time to take a look at it? I’d love to know what you think.
B: To be honest, (39) TV ads aren’t really my specialty. Now … I know he’s only been at our company for a few months, but Rashid has worked in television for years. (39) And I t hink he’s in his office right now.
A: Oh? Well, I’ll check with him. (40) We’re presenting this to the Denton Company on Thursday and I really want to make sure they’re not disappointed.

A: Hi Richard, (41) I just saw t he catering order for Satoshi Kato’s retirement party next week.
B: Yea h, the restaurant said they’d deliver the food around 11:45. That should give us plenty of time to set up for lunch.
A: That’s great, but um, have you ever met Mr. Kato?
B: Oh, right! Of course. (42) How could I forget that Mr. Kato doesn’t eat meat? I’ll call the restaurant later today to change the order, but I really have to finish this seating chart first.
A:  (43) I can call the restaurant for you, so you can finish up here.
B: That’d be great, thank you so much!

A: Hi, Ms. Santiago. It’s Jim, your manager, calling. (44) I just got an e-mail from Bergan Industries. Apparently the presentation you gave yesterday really impressed them, and now thanks to you they’ve decided to use us to supply all their paper products.
B: That’s great news! But I can’t take all the credit. (45) James Tanaka in our advertising department made the slides for my presentation. He’s very creative.
A: I’m not surprised. (45) Mr. Tanaka also did a wonderful job designing our catalog this year. Be sure to let him know that we appreciate his abilities.
B: I’ll do that. He’s out of the office today, but (46) I’ll be sure to give him that feedback when I see him tomorrow.

A: Mehdi, (47) I’ve been working on the design for the new library. I put the floor plans on your desk this morning. Did you have a chance to look at them?
B: Yes, I like what you did, but (48) there’s one problem. In your plan, the computer lab is located on the second floor, and I thought it was supposed to be on the first floor next to the elevator.
A: That was the original idea, but I believe the library director wanted that room moved upstairs so that we’d have space to make the lobby bigger.
B: (49) We’d better check on that; I’ll call the director this afternoon just to make sure.

A: Hello, I’m ca lling to follow up on a hotel stay I booked with your travel agency. I just came back from my trip to Prague, and (50) I must say I’m disappointed. Your Web site said the Chester Hotel is in the heart of Prague, but it was actually a thirty-minute ride to the city center.
B: Oh, I’m so sorry to hear that. (51) I will definitely take a look at the description in our advertisement of the Chester Hotel and make sure it’s not misleading.
A: Yes, I really think that information needs to be changed. (52) I spent over two hundred dollars in taxi fare getting into the city. Would you be able to pay me back for the extra transportation costs?

A: Hey Sue. (59) Hector and I are going to lunch at Antonio’s Restaurant. Would you like to join us?
B: A few others from the office are coming as well. It’ll be a good chance for you to socialize with your new colleagues.
C: Thanks for inviting me, but isn’t that a bit far away to go for lunch? (60) It would take us twenty minutes just to get there, so we wouldn’t have enough time to eat.
A: Oh, you’re thinking of the original Antonio’s, by the town hall. They just opened a second place much closer to here.
B: Right. And we plan to go a little early, to beat the lunch rush.
C: In that case, sure. (61) Let me just tell my manager that I’ll be going to lunch early.

A: Hello. (62) I’d like to purchase some tables and chairs for a new restaurant I’ll be opening. I saw the prices on your Web site, but I was wondering if you have any discounts for large orders.
B: (63) We do offer discounts, as long as you’re ordering at least twenty sets of tables and chairs. Do you already know how many you’ll need?
A: I don’t have the exact number yet, but (63) I’m sure it’ll be more than twenty. I was also wondering how quickly you’d be able to deliver the furniture. (64) The restaurant is set to open next month, so I’d like everything delivered within the next two weeks.

A: (65) Welcome to Woodford Electronics! How may I help you?
B: Well, (65) I purchased this digital camera yesterday from your store-but when I try to preview the photos I’ve taken, an error code displays on the screen.
A: Really? Let me take a look. I have a chart here of all the codes, perhaps it’ll tell us what’s going on … ah, I see. (66) According to the chart, the camera doesn’t have enough battery power to preview the photos.
B: Oh. (67) Do I need to buy a new battery?
A: Well, (67) let me give you a new one for free, since you just bought the camera from us yesterday.

A: Jin-Hee, (68) the company’s closing the parking area in front of our research lab for construction next month. Can you send an e-mail to tell the rest of the team?
B: Yeah, sure. Did they decide where everyone should park in the meantime?
A: We’re supposed to use the west parking area-’till the construction’s finished.
B: That’s quite a long walk from our lab. (69) When the weather’s bad, the roads around here can get really icy.
A: Don’t worry. (70) The company’s providing shutt les from the parking area to our lab. Could you add that to the e-mail as well?