Đề Thi Toeic Part 7

From: mburnes @ worldstore .com
To: wpitts@pma.net
Subject: Your order #3456
Date: January 13, 10:25 AM
Dear Mr. Pitts:
Severe weather conditions have caused substantial disruptions to air traffic in and out of
many airports in the Midwest, where the World Store™ sorting facilities are located. As a
result, many deliveries will be delayed by approximately 24 to 48 hours.
World Store™ is committed to providing the highest level of service possible. For the latest
package status information, please go to “My Account” on Worldstore.com, where you will
be able to track your package.
Thank you for your patience and understanding as we work through this situation.
Yours,
Michael Burnes
President
Worldstore.com
What is the purpose of the e-mail?

From: mburnes @ worldstore.com
To: wpitts@pma.net
Subject: Your order #3456
Date: January 13, 10:25 AM
Dear Mr. Pitts:
Severe weather conditions have caused substantial disruptions to air traffic in and out of
many airports in the Midwest, where the World Store™ sorting facilities are located. As a
result, many deliveries will be delayed by approximately 24 to 48 hours.
World Store™ is committed to providing the highest level of service possible. For the latest
package status information, please go to “My Account” on Worldstore.com, where you will
be able to track your package.
Thank you for your patience and understanding as we work through this situation.
Yours,
Michael Burnes
President
Worldstore.com
What does Mr. Burnes suggest Mr.Pitts do?

From: Michael Bergmann
To: Brigit Ingersoll
Re: Awards Banquet
Per your request, I’ve put together a list of preferred caterers. In my opinion, Comfort Meals is the best: they are reliable, their charges are reasonable, and, above all, their food is
delicious! Another food service provider I can highly recommend is Ethnic D’lites. They
offer, among other things, a variety of South Asian dishes, and our employees and clients
from that region in particular give them high marks.
With regard to your question about entertainment, I’m afraid I can’t offer you any advice.
Ramon Garcia (extension 5555) in the sales department may have some suggestions for you.
On a couple of occasions he has hired musicians for our annual New Year’s party.
I hope this information is useful. Good luck with the preparations for the October 12 events.
Michael
What is the purpose of the memo?

From: Michael Bergmann
To: Brigit Ingersoll
Re: Awards Banquet
Per your request, I’ve put together a list of preferred caterers. In my opinion, Comfort Meals is the best: they are reliable, their charges are reasonable, and, above all, their food is
delicious! Another food service provider I can highly recommend is Ethnic D’lites. They
offer, among other things, a variety of South Asian dishes, and our employees and clients
from that region in particular give them high marks.
With regard to your question about entertainment, I’m afraid I can’t offer you any advice.
Ramon Garcia (extension 5555) in the sales department may have some suggestions for you.
On a couple of occasions he has hired musicians for our annual New Year’s party.
I hope this information is useful. Good luck with the preparations for the October 12 events.
Michael
Why should Ms. Ingersoll contact Mr.
Garcia?

Posted April 9
Part-Time Help Wanted!
Lomoxi Sporting Goods
213 Elmwood Highway
Flemington, NJ 08822
908-555-2150
Lomoxi Sporting Goods has an opening for part-time help starting in June. Applicants must
enjoy working with customers and be comfortable using a computer. At least one year of
retail experience is preferred. Applicants must be available to work all of the hours stated
below. Knowledge of sporting goods is helpful but not necessary.
The hours are Mondays, Tuesdays, and Thursdays from 10 A.M. to 4 P.M.; Saturdays from
10 A.M. to 3 P.M.; and Sundays from 12 P.M. to 4 P.M.
The starting wage is $7.50 per hour on weekdays and $8.00 per hour on the weekends. After
a month of successful employment, the wage will be raised to $8.50 and $9.00, respectively.
Individuals interested in the position should apply by contacting Louisa Alaniz in the customer relations office at 908-555-2155 or lalaniz @lomoxi.com no later than April 30.
Interviews will be conducted in the week of May 10.
What is suggested in the advertisement?

213 Elmwood Highway
Flemington, NJ 08822
908-555-2150
Lomoxi Sporting Goods has an opening for part-time help starting in June. Applicants must
enjoy working with customers and be comfortable using a computer. At least one year of
retail experience is preferred. Applicants must be available to work all of the hours stated
below. Knowledge of sporting goods is helpful but not necessary.
The hours are Mondays, Tuesdays, and Thursdays from 10 A.M. to 4 P.M.; Saturdays from
10 A.M. to 3 P.M.; and Sundays from 12 P.M. to 4 P.M.
The starting wage is $7.50 per hour on weekdays and $8.00 per hour on the weekends. After
a month of successful employment, the wage will be raised to $8.50 and $9.00, respectively.
Individuals interested in the position should apply by contacting Louisa Alaniz in the customer relations office at 908-555-2155 or lalaniz @lomoxi.com no later than April 30.
Interviews will be conducted in the week of May 10.
What is a requirement for applicants?

Posted April 9
Part-Time Help Wanted!
Lomoxi Sporting Goods
213 Elmwood Highway
Flemington, NJ 08822
908-555-2150
Lomoxi Sporting Goods has an opening for part-time help starting in June. Applicants must
enjoy working with customers and be comfortable using a computer. At least one year of
retail experience is preferred. Applicants must be available to work all of the hours stated
below. Knowledge of sporting goods is helpful but not necessary.
The hours are Mondays, Tuesdays, and Thursdays from 10 A.M. to 4 P.M.; Saturdays from
10 A.M. to 3 P.M.; and Sundays from 12 P.M. to 4 P.M.
The starting wage is $7.50 per hour on weekdays and $8.00 per hour on the weekends. After
a month of successful employment, the wage will be raised to $8.50 and $9.00, respectively.
Individuals interested in the position should apply by contacting Louisa Alaniz in the customer relations office at 908-555-2155 or lalaniz @lomoxi.com no later than April 30.
Interviews will be conducted in the week of May 10.
What is the hourly rate of pay for
weekdays during the first month of
employment?

Jay Rodriguez
Latfood Latin Imports
4456 Shoals Lane
Boynton Beach, FL 33437
April 4
Carlo Oliver
Oliver International Exporters
General Apartado Aereo 110067
Bogota, Colombia
Dear Mr. Oliver:
To follow up on our conversation of April 2, I would like to import the following items.
Please confirm that these prices are correct and that the items are in stock. And let me know
when I can expect the items to be shipped. I can be reached at 1 (561) 555-0022. Once I
speak with you to confirm my order, I will send payment via overnight mail.

Thank you,
Jay Rodriguez
What does the letter suggest that Mr.
Rodriguez wants?

Jay Rodriguez
Latfood Latin Imports
4456 Shoals Lane
Boynton Beach, FL 33437
April 4
Carlo Oliver
Oliver International Exporters
General Apartado Aereo 110067
Bogota, Colombia
Dear Mr. Oliver:
To follow up on our conversation of April 2, I would like to import the following items.
Please confirm that these prices are correct and that the items are in stock. And let me know
when I can expect the items to be shipped. I can be reached at 1 (561) 555-0022. Once I
speak with you to confirm my order, I will send payment via overnight mail.

Thank you,
Jay Rodriguez
What is Mr.Oliver asked to do?

Dear Guest:
Your opinions and ideas matter to us. Please take a few minutes to complete this survey
form. Thank you!
The Management
For each of the following, please check () the category that best describes your
experience with us.

Additional Comments
Initially, my husband and I thought that coming here was a mistake. We were upset when,
at check-in, we learned that there was no record of our reservation, even though we had
booked months in advance and had a confirmation number. However, the clerk at the
reception desk resolved the matter satisfactorily by offering us a room that was more
comfortable and spacious than the one we had originally reserved. Overall, we were
pleased with the professional attitude of your personnel, including the housekeeping staff,
the waiters at the restaurant, and the driver of the hotel shuttle bus. We are looking forward
to visiting again.
Lisa Browning
What is the purpose of this form?

Dear Guest:
Your opinions and ideas matter to us. Please take a few minutes to complete this survey
form. Thank you!
The Management
For each of the following, please check () the category that best describes your
experience with us.

Additional Comments
Initially, my husband and I thought that coming here was a mistake. We were upset when,
at check-in, we learned that there was no record of our reservation, even though we had
booked months in advance and had a confirmation number. However, the clerk at the
reception desk resolved the matter satisfactorily by offering us a room that was more
comfortable and spacious than the one we had originally reserved. Overall, we were
pleased with the professional attitude of your personnel, including the housekeeping staff,
the waiters at the restaurant, and the driver of the hotel shuttle bus. We are looking forward
to visiting again.
Lisa Browning
To whom is Ms. Browning addressing her comments?

Dear Guest:
Your opinions and ideas matter to us. Please take a few minutes to complete this survey
form. Thank you!
The Management
For each of the following, please check () the category that best describes your
experience with us.

Additional Comments
Initially, my husband and I thought that coming here was a mistake. We were upset when,
at check-in, we learned that there was no record of our reservation, even though we had
booked months in advance and had a confirmation number. However, the clerk at the
reception desk resolved the matter satisfactorily by offering us a room that was more
comfortable and spacious than the one we had originally reserved. Overall, we were
pleased with the professional attitude of your personnel, including the housekeeping staff,
the waiters at the restaurant, and the driver of the hotel shuttle bus. We are looking forward
to visiting again.
Lisa Browning
Why was Ms. Browning initially upset?

Dear Guest:
Your opinions and ideas matter to us. Please take a few minutes to complete this survey
form. Thank you!
The Management
For each of the following, please check () the category that best describes your
experience with us.

Additional Comments
Initially, my husband and I thought that coming here was a mistake. We were upset when,
at check-in, we learned that there was no record of our reservation, even though we had
booked months in advance and had a confirmation number. However, the clerk at the
reception desk resolved the matter satisfactorily by offering us a room that was more
comfortable and spacious than the one we had originally reserved. Overall, we were
pleased with the professional attitude of your personnel, including the housekeeping staff,
the waiters at the restaurant, and the driver of the hotel shuttle bus. We are looking forward
to visiting again.
Lisa Browning
What did Ms. Browning like the least
about the hotel?